Payment Policy for Winn Glas NI

Effective Date: January 8, 2025

At Winn Glas NI, we strive to provide a smooth and secure shopping experience for our customers. This Payment Policy outlines the terms and conditions regarding payment methods, processing, and security.

1. Accepted Payment Methods

We accept the following payment methods for orders placed on our website:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major credit and debit cards.
  • PayPal: You can use your PayPal account to make payments securely.
  • Other Methods: We may accept additional payment methods as specified during checkout.

2. Payment Authorization

  • Authorization Process: When you place an order, your payment information will be processed to verify your payment method. If there are any issues with your payment or billing information, we may contact you for clarification.
  • Payment Confirmation: After successful payment processing, you will receive an order confirmation email with the details of your purchase. This email serves as an acknowledgment that we have received your payment, but it does not signify order fulfillment or shipment.

3. Currency

All payments are processed in USD (U.S. Dollars). If you are located in a different country, please note that currency exchange rates may apply, and additional fees may be charged by your payment provider or bank.

4. Billing Information

  • Accuracy: You are responsible for providing accurate, complete, and up-to-date billing information, including your name, address, and payment details. Any discrepancies in the billing information may result in delayed processing of your order or cancellation.
  • Billing Address: The billing address provided must match the address on file with your payment method provider to avoid any issues with authorization.

5. Security

  • Payment Security: We use industry-standard encryption and secure payment gateways to protect your payment information. Your personal and payment data is handled with the highest level of security to ensure that your information remains safe.
  • Fraud Prevention: We reserve the right to cancel or delay any order if we suspect fraudulent activity or if there are discrepancies in payment information. We may require additional verification of payment before processing your order.

6. Pricing and Taxes

  • Pricing: The price of the products displayed on our website is the price you will pay at checkout, excluding taxes, shipping fees, or any applicable promotional discounts. Prices may change at any time without prior notice.
  • Sales Tax: Sales tax will be applied to orders where applicable, based on the shipping destination. The tax amount will be calculated and displayed during checkout before you confirm your payment.

7. Payment Failures

If a payment fails or is declined by your payment provider, we will notify you and provide an opportunity to update your payment information. If the payment issue is not resolved within a reasonable time, your order may be canceled.

8. Refunds

  • Refund Method: If your order qualifies for a refund under our Refund and Returns Policy, we will process the refund to the original payment method. Refunds may take 7-10 business days to appear, depending on your payment provider.
  • Partial Refunds: If only part of your order is returned, you will receive a partial refund for the value of the returned items.

9. Order Cancellations

Once an order has been processed and shipped, it cannot be canceled. However, you may initiate a return or exchange under our Refund and Returns Policy once the item has been delivered.

10. Disputes and Chargebacks

If you have a dispute or wish to request a chargeback with your payment provider, we ask that you contact us first to resolve any issues. We are committed to providing excellent customer service and will work with you to address any concerns.

11. Contact Information

If you have any questions regarding our Payment Policy or need assistance with payment processing, please contact us:

  • By email: info@winnglasni.com
  • By phone: (910) 285-8462
  • By mail: 10034 Penderlea Hwy, Willard, North Carolina, 28478

This policy is effective from January 8, 2025. You can adjust any sections to fit the specific payment practices or requirements of your business.