Sales Policy for Winn Glas NI

Effective Date: January 8, 2025

At Winn Glas NI, we are committed to providing our customers with high-quality products and excellent service. By making a purchase from us, you agree to the terms and conditions outlined in this Sales Policy.

1. Product Availability

  • Stock Availability: All products are subject to availability. We make every effort to maintain accurate stock levels on our website, but in some cases, products may be out of stock or discontinued.
  • Backorders: If an item you ordered is out of stock, we will notify you and provide the option to backorder the item or cancel your order for a full refund.

2. Pricing

  • Pricing Accuracy: We make every effort to ensure that prices on our website are accurate. However, in the event of a pricing error, we reserve the right to correct the price before processing your order. If this occurs, we will contact you to confirm the revised price before proceeding.
  • Sales Tax: Sales tax will be added to the total price of your order, as required by applicable laws based on your location.
  • Discounts and Promotions: Any discounts or promotions offered on our website are valid only for the duration of the promotion and under the specific terms stated at the time of purchase. We reserve the right to modify or terminate promotions at any time.

3. Payment

  • Accepted Payment Methods: We accept payment via major credit and debit cards, PayPal, and other methods as available on our checkout page.
  • Payment Authorization: All orders are subject to payment authorization. If there are issues with payment verification, we may delay or cancel your order.
  • Billing Information: By placing an order, you confirm that the billing information provided is accurate and up-to-date. If there is an issue with your payment or billing address, we will contact you to resolve it.

4. Order Processing

  • Order Confirmation: After placing an order, you will receive an email confirming your order details, including products, quantities, and total price. This email serves as an acknowledgment of your order but does not signify order acceptance.
  • Order Fulfillment: Orders will be processed as quickly as possible, typically within 1-3 business days of receiving your order. However, shipping times may vary depending on the shipping method selected and your location.
  • Order Cancellation: Once an order has been shipped, it cannot be canceled. However, you can initiate a return after receiving the item (subject to our Refund and Returns Policy).

5. Shipping and Delivery

  • Shipping Methods: We offer various shipping methods. Shipping costs will be calculated at checkout based on your location and the shipping option selected.
  • Delivery Time: Estimated delivery times are provided during checkout and are based on the shipping method selected. Delivery times may vary based on factors such as destination, carrier delays, and product availability.
  • International Shipping: We offer international shipping to select countries. Please be aware that international shipments may be subject to customs duties, taxes, and additional fees, which are the responsibility of the customer.

6. Returns and Refunds

  • Returns: We accept returns in accordance with our Refund and Returns Policy. Products must be returned within 30 days of the purchase date in new, unused condition to be eligible for a refund.
  • Refunds: Refunds will be processed in accordance with our Refund and Returns Policy, and are typically issued to the original payment method.

7. Customer Responsibilities

  • Accurate Information: Customers are responsible for providing accurate shipping and billing information at the time of purchase. We are not liable for any delays or issues arising from incorrect or incomplete information.
  • Product Inspection: Upon receipt of your order, please inspect your products for any damage or defects. If there are any issues, please contact us immediately to resolve the situation.

8. Limitation of Liability

To the fullest extent permitted by law, Winn Glas NI’s liability for any damages arising from the sale of products is limited to the amount paid for the product in question. We are not liable for indirect, incidental, or consequential damages.

9. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about our sales policy or need further assistance, please contact us:

  • By email: info@winnglasni.com
  • By phone: (910) 285-8462
  • By mail: 10034 Penderlea Hwy, Willard, North Carolina, 28478

This policy is now effective from January 8, 2025. You may modify any sections based on your specific sales practices or legal requirements.